Privacy Policy

1. Who We Are

CreatorPilot Technologies Ltd is a company incorporated in England and Wales. We operate a SaaS platform designed to help content creators manage brand deals, review contracts, and grow their business. Our registered office is at 5 South Charlotte Street, Edinburgh, United Kingdom, EH2 4AN.

For data protection purposes, CreatorPilot Technologies Ltd is the data controller of your personal information. If you have any questions, contact us at hello@creatorpilot.co.uk.

2. Data We Collect

We collect the following categories of personal data:

Account Information

• Your name, email address, and password when you register
• Profile details you choose to add (e.g. social media handles, niche, typical rates)
• Billing name and address for invoicing purposes

Deal and Contract Data

• Brand deal information you enter or import into the platform
• Contract documents uploaded for AI review
• Messages, notes, and communications stored within the app
• WhatsApp brief data processed via our bot integration

Usage Analytics

• Log data including IP address, browser type, and pages visited
• Feature usage patterns to help us improve the product
• Device and session identifiers

3. How We Use Your Data

We use your personal data to:

• Provide, maintain, and improve the CreatorPilot platform
• Process your subscription and manage billing via Stripe
• Power AI features including contract analysis and deal flagging
• Send transactional emails (e.g. receipts, password resets)
• Respond to support requests and enquiries
• Detect and prevent fraud or abuse of the service
• Comply with legal obligations

We will not sell your personal data to third parties or use it for advertising purposes.

4. Third-Party Services

We use a limited number of trusted third-party services to operate CreatorPilot. Each sub-processor is bound by appropriate data processing agreements:

• Stripe: Payment processing. Stripe stores your card and billing information securely. We do not store full card details on our servers. See stripe.com/privacy.
• Supabase: Authentication and database storage. Your account data and deal information is stored in Supabase infrastructure hosted in the EU. See supabase.com/privacy.
• OpenAI: AI-powered features including contract review and deal analysis. Data submitted to AI features may be processed by OpenAI's API. We do not enable training on your data via our API usage. See OpenAI's API data usage policies.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you with our services. If you close your account, we will delete your personal data within 30 days, except where we are required to retain it for legal or compliance reasons (e.g. billing records, which we keep for 7 years under UK tax law).

Anonymised, aggregated data (e.g. platform usage statistics) may be retained indefinitely as it no longer constitutes personal data.

6. Your Rights Under GDPR

As a UK resident (or EU resident where applicable), you have the following rights regarding your personal data:

• Right to access: Request a copy of the personal data we hold about you
• Right to rectification: Ask us to correct inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data ("right to be forgotten")
• Right to data portability: Receive your data in a structured, machine-readable format
• Right to restrict processing: Ask us to limit how we use your data in certain circumstances
• Right to object: Object to processing based on legitimate interests

To exercise any of these rights, email us at hello@creatorpilot.co.uk. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

7. Security

We take the security of your data seriously. We use industry-standard encryption (TLS in transit, AES-256 at rest), enforce access controls, and regularly review our security practices. However, no system is completely secure and we cannot guarantee absolute security.

8. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you via email or a prominent notice on the platform before the changes take effect. Your continued use of the service after changes are posted constitutes acceptance.

9. Contact

For any privacy-related questions or to exercise your rights, contact us at:

CreatorPilot Technologies Ltd
5 South Charlotte Street
Edinburgh, United Kingdom, EH2 4AN
hello@creatorpilot.co.uk